GDPR & Data Protection

Written By Rajaram Bala

Highline HPC Consultants operates in full compliance with UK GDPR. We do not asses, copy or retain personal data unless explicitly agreed. All HPC Checks are conducted under strict confidentiality and data-minimisation principles. Any logs accessed while performing our services are handles securely, used solely for service delivery, and never shared with third parties.

UK GDPR & Privacy Policy

Highline HPC Consultants

Last updated: 03/02/2026

Highline HPC Consultants (“we”, “our”, “us”) is committed to protecting the privacy and personal data of our clients, partners, and website users. This Privacy & GDPR Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to all services provided by Highline HPC Consultants, including HPC Health Checks, remedial services, optimisation, and on-demand HPC administration.

1. Who We Are

Company name: Highline HPC Consultants
Website: https://www.highlinehpc.co.uk
Contact email: support@highlinehpc.co.uk

Highline HPC Consultants provides independent High Performance Computing (HPC) consultancy services to universities, research organisations, and enterprises.

2. What Personal Data We Collect

We only collect personal data that is necessary and relevant for legitimate business purposes. This may include:

  • Name, job title, organisation

  • Business email address and phone number

  • Enquiry details submitted via our website or email

  • Contractual and billing contact information

  • Technical contact details required for service delivery

We do not intentionally collect sensitive personal data.

3. Technical & HPC Environment Data

During delivery of HPC services (such as Health Checks or troubleshooting), we may access technical system information, including:

  • Hostnames, system metrics, scheduler configuration data

  • Performance logs and operational statistics

This data:

  • Is accessed only with customer authorisation

  • Is used solely for service delivery

  • Is treated as confidential

  • Is not shared with third parties

We do not access, copy, or retain personal user data from HPC systems unless explicitly agreed and contractually required.

4. How We Use Personal Data

We process personal data only for the following purposes:

  • Responding to enquiries and requests

  • Delivering contracted consultancy services

  • Communicating with clients during active engagements

  • Meeting legal, regulatory, or contractual obligations

We do not use personal data for unsolicited marketing and do not sell personal data to third parties.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interests – for business communications and service delivery

  • Contractual necessity – to deliver agreed services

  • Consent – where explicitly required (e.g. marketing communications)

6. Data Storage & Retention

  • Personal data is stored securely using appropriate technical and organisational safeguards.

  • Data is retained only for as long as necessary to fulfil its purpose or meet legal obligations.

  • Technical engagement data is deleted or anonymised after completion of services unless otherwise agreed.

7. Data Sharing

We do not share personal data with third parties except where:

  • Required by law

  • Explicitly agreed as part of service delivery

  • Necessary for essential business operations (e.g. invoicing), under confidentiality obligations

We do not transfer personal data outside the UK unless appropriate safeguards are in place.

8. Data Security

We take data security seriously and apply appropriate measures to protect against:

  • Unauthorised access

  • Loss or accidental disclosure

  • Misuse or alteration

Access to data is restricted to authorised individuals only.

9. Your Rights Under UK GDPR

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict processing

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be made by contacting us at:
[your contact email]

10. Cookies & Website Analytics

Our website may use minimal cookies for basic functionality and analytics.
We do not use cookies to collect personal data without consent.

(If you use Google Analytics or similar, I can add a compliant cookie section.)

11. Changes to This Policy

This Privacy & GDPR Policy may be updated periodically to reflect changes in legislation or business practices. The latest version will always be published on our website.

12. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Highline HPC Consultants
Email: support@highlinehpc.co.uk
Website: https://www.highlinehpc.co.uk

Rajaram Bala